Tuesday, December 5, 2006

Sorry, that window seat is now an upgrade...


Say what? That's right, US Airways...the idiots who are going to punish the customer because they can't execute on their flawed business model....don't let it happen to you!

(via Consumerist) From the Seattle Times:
"I had a ticket on a United Airlines flight that was the second leg of a trip booked though U.S. Airways, so I couldn't get a seat assignment until I arrived at the gate. When a gate agent got the podium around 11 p.m., I requested a window seat.
She asked me for $41.
"Sorry?"
"A window seat is considered an upgrade," she replied, with a hint that anybody who's boarded a plane would know that's a given."
Apparently what had happened is that all the "economy" seats were full, and window seats were considered "economy plus."