United Apologizes for laughing at a customer

Who's apologizing now?

United Airlines, for laughing at a customer. This, when the airlines are about to launch into the I'm elite, you're not, world to further piss off the average paying customer.

CONSUMERIST A reader received an apology and a $100 travel voucher in response to his complaint we cross-posted. After difficulties with a connecting United Airlines flight, Wade had to recheck his bags. At the check-in counter, the e-ticket terminals thwarted him. His attempts to get help using the e-ticketing terminals were met with indifference or laughter. When Wade asked one of the ticket agents who laughed at him what his name was, the agent said his name was, "Juice Box."