Sunday, January 28, 2007

Southwest To Liver Patient It Nearly Let Die: Sorry, Here's A Refund For That Extra Ticket

Who's Sorry Now?

Brandi's pretty sorry right now that Southwest Airlines almost killed her dad.

From the Consumerist:

After the daughter Brandi wrote a formal complaint letter, Southwest Airlines promised to send Richard an apology, a refund for the extra ticket, and four ticket vouchers. However, It's uncertain whether Richard will ever be able to use them. Writes Brandi...