Who's providing an EXPERT APOLOGY now?
David Neeleman, founder and CEO of JetBlue. He may just be able to save a good airline by getting out in front early and taking personal responsibility. He gets the EXPERT APOLOGY award from Post An Apology.
JetBlue was the darling of the airlines business for awhile there....and now a little bad weather has crippled the company. However, there is power in the APOLOGY and, the Apology Experts, we believe JetBlue is on the right track to keep their loyal customers.
David Neeleman, founder and CEO of JetBlue. He may just be able to save a good airline by getting out in front early and taking personal responsibility. He gets the EXPERT APOLOGY award from Post An Apology.
JetBlue was the darling of the airlines business for awhile there....and now a little bad weather has crippled the company. However, there is power in the APOLOGY and, the Apology Experts, we believe JetBlue is on the right track to keep their loyal customers.
The Consumerist, one of our favorite blogs, also agrees Here at the Consumerist we love a mea culpa, and that's what the CEO of JetBlue, David G. Neeleman, is giving us. From the New York Times: The founder and chief executive of JetBlue Airways, his voice cracking at times, called himself "humiliated and mortified" by a huge breakdown in the airline's operations that has dragged on for nearly a week, and promised that in the future JetBlue would pay penalties to customers if they were stranded on a plane for too long.
Here's what some of the comments say on the Consumerist site:
I'd go out of my way to fly JetBlue after a "sorry" like that.
You just don't see that.... EVER. That is the best statement I've heard from an airline ever...and the "JetBlue would pay penalties to customers if they were stranded on a plane for too long" comment is unbelieveable.
Here's what some of the comments say on the Consumerist site:
I'd go out of my way to fly JetBlue after a "sorry" like that.
You just don't see that.... EVER. That is the best statement I've heard from an airline ever...and the "JetBlue would pay penalties to customers if they were stranded on a plane for too long" comment is unbelieveable.
