Who's apologizing now?
Comcast is apologizing for a cable guy who took a nap on a customer's couch....hey, we all knew those cable guys were lazy and barely doing their jobs. What's great about this story is that the customer video taped it and posted it on You Tube, where it's been viewed 227,000 times. Lesson to all: the technology world has changed. Beware! Your digital DNA can be everywhere....posted by you, or, as in this case, by someone else.
Philadelphia-based Comcast also said in a statement that it had apologized to customer Brian Finkelstein of Washington, D.C., for the "unsatisfactory customer experience." Finkelstein posted video of the sleeping technician and told this story on YouTube.com, a site that lets users share videos. Finkelstein, a Georgetown University law student, picked up his video camera, added an Eels song with the lyrics "I need some sleep," and sent it to YouTube. The 58-second video has been viewed more than 227,000 times since it was posted Tuesday. You Tube video here.
